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Customer Relationship Manager

Kangaroo Manufacturing, a fast growing toy & novelty e-tailer / wholesale distributor, is looking for a talented individual who wants to join a growing company as a Customer Relationship Manager. The customer relationship manager sells and services new and existing accounts. The position is also responsible for performing sales and service functions from trade show leads, programs, and sales as assigned. 

Essential Functions:

  • Performs the functions of a CRM to include initiating and following up with sales leads and / or resolve problems, answer questions and correspondence, and complete reports.
  • Prepares, processes, reviews and monitors various documents such as invoicing and other documents. 
  • Contacts current and prospective customers to sell and explain products, perform account rounding and solicit new business within the market area.
  • Prepares and presents proposals and quotes and recommends products based on customer needs.
  • Assists customers and arranges payment terms in accordance with established guidelines.
  • Performs in a manner that will prevent errors and omissions.
  • Collects delinquent accounts on company-billed policies.
  • Prepares and calculates product sales, invoicing, commissions, and other accounting-related functions.
  • Creates and maintains computer files including follow-up action.
  • Provides advisory support and assistance to the Director of Sales as needed.
  • Provides administrative assistance and support. 


  • Salesforce or CRM software experience a plus.
  • Communication Proficiency.
  • Results Driven.
  • Organizational Skills.
  • Initiative.
  • Customer / Client Focus.
  • Technical Capacity.


Travel is primarily local during the business day, although some out-of-the-area and trade show travel may be expected. 


  • Minimum of 2 years in sales or sales support experience and 2 years of customer service.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. 


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